Privacy Policy

Vailoa is a cognitive universe platform designed to help individuals record, organize, reflect on, and evolve their personal knowledge, memories, and ideas through AI-assisted experiences.

This Privacy Policy explains how Vailoa collects, uses, stores, and protects personal information when you use our applications, website, and related services (“Services”). By using Vailoa, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide and improve the Services.

A. Account Information

When you create an account, we may collect:

• Name or username
• Email address
• Password credentials (encrypted)
• Account identifiers

B. Cognitive Content

Vailoa is designed to help users build personal cognitive spaces. As part of this experience, we may collect and store content you create, including:

• Conversations
• Notes
• Reflections
• Uploaded text, images, or files
• Goals and knowledge records
• AI interaction history
• Universe visualization data (such as planets, stars, galaxies, or related structures generated from your activity)

We refer to this collectively as “Cognitive Content.”

C. Device & Technical Information

When you use the Services, we may automatically collect:

• Device type
• Operating system
• App version
• Browser type
• IP address
• Time zone
• Crash logs
• Diagnostic information
• Usage activity

This information helps us maintain stability, security, and performance.

D. Payment Information

If you purchase a subscription or paid feature, payments may be processed by third-party payment providers such as Apple, Stripe, or similar services. Vailoa does not directly store full payment card numbers.

2. How We Use Information

We use collected information to:

• Provide and operate the Services
• Maintain long-term memory and continuity features
• Generate personalized universe experiences
• Synchronize user data across devices
• Improve app performance and reliability
• Detect abuse, fraud, or security threats
• Respond to support requests
• Comply with legal obligations

3. Cognitive Ownership

Your thoughts, records, memories, conversations, and cognitive structures created within Vailoa belong to you.

Vailoa does not claim ownership over your personal Cognitive Content.

You retain all rights to the content you create and store within the Services, subject to applicable laws.

4. AI Processing & Model Providers

Some Vailoa features rely on third-party AI providers to generate responses and operate AI functionality.

When you use AI-powered features, portions of your Inputs may be securely processed by trusted AI infrastructure providers.

Vailoa does not use your private conversations or personal records to train proprietary AI models owned by Vailoa.

We also strive to work with third-party providers that maintain enterprise-grade privacy and security standards.

However, limited data may be temporarily processed for:

• Safety monitoring
• Abuse prevention
• Error diagnosis
• System reliability

AI-generated outputs may be inaccurate, incomplete, or non-human. Users are responsible for evaluating AI-generated information before relying on it.

5. Universe Visualization

Vailoa may transform user-created activity and records into visual universe structures such as:

• planets
• stars
• galaxies
• orbit systems
• cognitive clusters

These visualizations are generated solely to personalize the user experience and represent conceptual cognitive organization inside the platform.

The unique visual identity of Vailoa, including its universe visualization systems, interface concepts, symbolic structures, and related design elements, are protected intellectual property of Vailoa.

6. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Cloud hosting providers
• AI infrastructure providers
• Analytics providers
• Payment processors
• Legal authorities when required by law

Third-party providers are only permitted to process information necessary to operate the Services.

7. Data Retention, Access & Deletion

We retain personal information only for as long as reasonably necessary to provide the Services and comply with legal obligations.

Users may:

• delete conversations
• remove uploaded content
• request account deletion
• request access to their stored personal data
• request correction of inaccurate personal data where applicable

Users in certain regions may have additional rights under applicable privacy laws, including rights related to access, correction, deletion, restriction, or portability of personal data.

When an account deletion request is completed, associated personal data will be deleted or anonymized within a reasonable period unless retention is legally required.

To request deletion or privacy-related assistance, contact: privacy@vailoa.com

8. Security

We implement reasonable technical and organizational safeguards designed to protect personal information against:

• unauthorized access
• disclosure
• misuse
• loss
• destruction

However, no system can guarantee absolute security.

9. Children

Vailoa is not intended for users under the age of 16.

We do not knowingly collect personal information from children under 16.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Data Transfers

Your information may be processed and stored in countries outside your place of residence, including the United States.

By using the Services, you consent to such transfers where permitted by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will update the Effective Date and may provide additional notice through the Services.

Continued use of Vailoa after updates become effective constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy or data practices, you may contact:

Vailoa
privacy@vailoa.com